Shipping & Returns
Shipping Policy
All of our orders are handled through the Etsy platform and include a shipping profile and method that best suits the individual piece that is utilized, we are continuously working to reduce shipping costs for our customers and will modify and change the shipping profiles as we discover new safe and cost effective means of getting your packages to your doorstep. If the case is that you are interested in an item and are close enough to schedule a pickup, we would be happy to accommodate this option outside of Etsy and schedule a meeting point with an upfront payment of the item in full through one of the payment applications available (Zelle, Venmo, CashApp PayPal). We apologize in advance for this pre-payment method of going about things but this ensures serious inquiries and avoids lack of full payment upon meeting which occurs more often than one would like. Obviously this is a waste of time for both parties as we end up without payment and the the customer ends up without the item. We can happily reserve an item for up to 10 days with a partial payment, however no product will be handed off to a customer without full payment, No Exceptions.
Thank you in advanced for understanding.
Return & Exchange Policy
We at Cosmic Vision do our best to create quality products that last, however, there are certain items that are delicate in nature and are difficult to ship and package without breaking.. in the event that an item arrives broken please do not hesitate to contact us and send a photo of the item in the box so that we can asses the issue and schedule a return for repair. We will happily repair or replace an item that arrives broken. An item that is beyond repair and irreplaceable due to being one of a kind will be refunded in full. Most of our wall-hangings and such items that are not meant to be handled will not be refunded if the damage is not reported upon arrival. We will happily repair an item of this kind if damage is to occur further down the line but must include all parts and will charge for any extra material required for the repair. Usually very inexpensive for a repair assuming the piece is still in decent shape, however client must cover the shipping cost both ways for this type of situation. In the case of a shipping damage we will cover the return cost.
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Jewelry and all wearable items will be shipped in a protective layer that prevents damage from shipping so this will likely not occur for such items. however these items are to be moved around and is possible for parts to fall off or disassemble with usage. for these items we offer a 30 day warranty that will cover any repairs if anything were to occur from regular use. Please note these items are not intended for rugged use and be mindful of where they are worn. We recommend not showering or submerging most jewelry as water will weaken threads and cause damage to wooden parts of items. Water damage to jewelry will not be covered under warranty but we can repair items for a cost if this were to occur. Glass Czech seed bead dreadlock jewelry are water safe and can be left on for showering and submerging under water. We use heat bonded synthetic thread that is meant to withstand the elements and can essentially be used for years without any sign of wear and tear. However our hands are only human and we recognize the human error factor that may involve a weak union that falls apart. As rare as this instance is for these items we do not rule out the possibility. Please notify us of any issue with the product within the 30 day period and we will happily repair or replace the jewelry product free of charge. Just cover shipping cost to return the product and we will cover the shipping cost back to the customer after repair. Please note that metallic Czech beads will eventually flake off with normal usage, some quicker than others. This will cause a slight shift in color and will give off a glassy appearance with an inner color to the bead relative to the original color. this type of wear is not covered by warranty as this is an inevitable manufacturing defect of this type of glass beads. We are continuously working to find a manufacturer that can achieve a longer lasting coating on this type of metallic beads. we recommend not submerging your jewelry if it contains metallic colors as this will accelerate the process of flaking.
If you wish to attempt a repair yourself and avoid the back and forth shipping please do notify us and we will happily instruct on how to do so for a lasting repair.
Do NOT ship an item back to us without contacting us first. Thank you for your understanding and business